Thanks for shopping with Florybridal, we pleasure it and hope you had a pleasant shopping experience.
But thing cannot always be perfectly, if you want to return the product, please contact us (mail to firstname.lastname@example.org ), before that, check our return policy will be helpful to you.
After the order succeed, customers can cancel it within 24 hours, and we will do a full refund.
After 24 hours, cancel in processing order, customer can only get a half refund (half of the products' price, and full of shipping cost).
Once the order be sent, it cannot be canceled anymore.
Within 10 days of signed of the package, you can file a return request.
Returns can be accept in the following situations:
1 - Wrong product: Received item is different from the image of our site.
2 - Product defects: Defective product quality, wrong size (According to our size chart), wrong color.
3 - Delivery delay: Before you place the order, please check the product's processing time in products' detail, and select the right shipment, to ensure your will get it in time.
1 - Due to shooting effects and display resolution, product images in our site may have a slight color difference with the actual product, that is not product defects.
2 - Delivery delay due to irresistible factors (e.g. flight delays caused by inclement weather; import clearance) is not within the scope of return.
3 - For hygiene reason, pierced jewelery, dress and shoes is non refundable.
4 - The custom made product is non refundable.
5 - Clearance item is unreturnable.
6 - All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging.
7 - Please keep your phone online and check your mail regularly including Spam. If the package be returned or destroyed due to the recipient's inability to contact, you will not receive a refund. Usually the courier will keep the package for 15 days.
Refunds will not be given if they do not comply with our returns policy.